CLIPMIVOAI · TRUST & POLICIES
Refund Policy
Request a full refund within 14 calendar days of purchase for an entirely unused credit pack. Failed generations automatically return credits; failed generations are not refunded in cash. Contact [email protected].
Effective and updated: · Version 1.4
Yang Ding · Individual operator · Beijing, China
[email protected]6. Refunds and billing disputes
Within 14 calendar days of purchase, you may request a full refund if the credit pack is entirely unused. Consumed credits are normally not eligible for a discretionary refund, except for duplicate charges, confirmed billing errors, service defects requiring a remedy, and other non-excludable legal rights. Refunds use the original payment channel; arrival time depends on the payment institution.
When a generation fails, the credits reserved for it are automatically returned to your credit balance and can be used again. Failed generations are not refunded in cash. This does not limit the 14-day refund of an entirely unused credit pack or the other legal rights described in this section.
Send the account email, order ID and an explanation to [email protected]; do not send full card details or security codes. We aim to provide an initial response within 2 business days. Contacting us does not restrict legal rights to raise a dispute with your bank, payment institution or regulator.
Applicable consumer withdrawal, refund and service-guarantee rights take precedence. Withdrawal rights for digital services may be limited only when all legal conditions, including required express consent and acknowledgment, are met; first use alone does not automatically waive all statutory rights.